- How do I make my mortgage loan payment?
- Does the Riverside Finance, Inc. sale affect my current loan?
- Were all Riverside Finance, Inc. loans sold?
- Can I make my payment at an Associated Bank office?
- How does this sale affect my Associated Bank account?
- Has my current Riverside Finance, Inc. office been closed?
- How do I contact the Riverside Finance, Inc. office that services my account?
- I have my payment automatically withdrawn from my bank account. Will that need to be changed?
- I received a letter stating my account had been sold. Where do I make my next payment?
- I have more than one loan with Riverside Finance, Inc. Can I pay both payments at the same location?
- I have my payment set up on a wage assignment now. Do I need to change the payee on the assignment from Riverside Finance, Inc. to Heights Finance?
Frequently Asked Questions
- How do I make my mortgage loan payment?
- You received notice of the transfer of servicing of your loan to Associated Bank, National Association. You can make your payments on the Associated Bank serviced loan to Associated Bank. Your check should be made payable to Associated Bank.
- If you have any questions regarding the transfer of servicing or how to make your payment, please call Associated Bank’s Customer Care, toll free at 1-800-242-2470, 24 hours a day, seven days a week.
- Does the Riverside sale affect my current loan?
- The sale of your loan to Heights Finance or MidCountry Finance will not affect your payment, term, payment due date or interest charges on your current loan. Your check should be made payable to Heights Finance or MidCountry Finance.
- Were all Riverside Finance loans sold?
- Riverside customers with an open mortgage loans were transferred to Associated Bank for servicing. A select number of consumer loan customers were retained by Riverside Finance. You will receive notice if your consumer loan was involved in the sale.
- If my loan was sold, can I make my payment at an Associated Bank branch?
- No. If your loan was sold, all payments must be made to Heights Finance or MidCountry Finance at the location that is currently servicing your account.
- How does this sale affect my Associated Bank account?
- This change has no affect on Associated Bank accounts or the relationship between Associated Bank and Associated Bank customers.
- How do I contact the office that services my account?
- All the former Riverside Finance locations have been re-opened by Heights Finance and MidCountry Finance. For contact information, please visit the appropriate website.
- I have my payment automatically withdrawn from my bank account. Will that need to be changed?
- For MidCountry Finance customers: If you currently have an automatic recurring payment set-up through Riverside Finance, it will continue to be processed by MidCountry Finance. There is no action needed on our part for these payments to continue.
- For Heights Finance Customers: Your automatic bank withdraw will continue to be honored. Within the next 60 days, you local Heights office will contact you regarding new ACH payment procedures.
- I received a letter stating my account had been sold. Where do I make my next payment?
- All the former Riverside Finance locations have been re-opened by Heights Finance or MidCountry Finance. You can mail your payment or drop it off at the same location servicing your loan. Make your check payable to Heights Finance or MidCountry Finance.
- I have more than one loan with Riverside Finance. Can I pay both payments at the same location?
- You would have received notification for every open loan that was sold to Heights Finance or MidCountry Finance. Loans sold to Heights Finance and MidCountry Finance can be paid at your original servicing branch.
- If you received notice of the transfer of the servicing of your loan to Associated Bank, you can make your payments on the Associated Bank serviced loan to Associated Bank. For more information, call Associated Bank’s Customer Care, toll free at 1-800-242-2470. Your check should be made payable to Associated Bank.
- If you have questions for Riverside Finance, call or write to the Riverside Finance corporate offices, 129 E. Division St, Shawano, WI 54166 or contact us toll-free at 855-343-4808.
- I have my payment set up on a wage assignment now. Do I need to change the payee on the assignment from Riverside Finance to Heights Finance or MidCountry Finance?
- Setting up a new wage assignment would be beneficial but not immediately necessary. We would encourage you to change the payee in the near future. Doing so will expedite the wage assignment being applied to your account.
- If in the past I elected to opt-out of sharing my information with Riverside affiliates, email advertising or direct mail solicitation, will Heights Finance or MidCountry Finance honor my request?
- Yes, all opt-out requests will be honored by Heights Finance and MidCountry Finance and will continue to be honored by Riverside Finance.